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Dispute resolution with mydeposits

  • Check the status of a current dispute: You can check the progress of a current, live dispute that's under review with the mydeposits dispute resolution service by visiting the dispute resolution area here. Remember you need your Deposit Protection Certificate number to log in.

About the Dispute Resolution Service

If at the end of your tenancy:

  • You can’t agree with your landlord over the amount of the deposit to be returned,
  • Or aren’t satisfied with their explanation for withholding the deposit;

You can use our free dispute resolution service to resolve your dispute, either online or by post, within three months of the date that you move out of the property.

Dispute Resolution – how it works

mydeposits dispute resolution service is evidence-based and uses professional, impartial adjudicators. In 2012 our dispute resolution service won an international award for excellence from the Centre for Effective Dispute Resolution (CEDR).

The dispute process will resolve the issue in five simple steps:

  • Step 1: Tenant notifies mydeposits of the dispute and submits evidence
  • Step 2: Landlord/agent can make a counter claim
  • Step 3: Disputed amount lodged with mydeposits
  • Step 4: Case is reviewed
  • Step 5: Deposit distributed

Available online

Your dispute can be handled from start to finish completely online:

  • Register the dispute
  • Upload all your evidence (including photos, contracts, inventory, rent statements)
  • Monitor progress
  • No paper work or postage is required.

To begin, all you need is your deposit protection number (on your Deposit Protection Certificate).

Start a dispute

Both Landland/Agent and Tenant must agree to use the mydeposits Dispute Resolution Service. The adjudicator's decision is final with no right to appeal. The alternative to this Service is to use the Courts.


Quality service

International dispute resolution experts CEDR (Centre for Effective Dispute Resolution) awarded our dispute resolution service for excellence. The judges commented:

“In the last two years they have explored new ways of working, innovating and engaging with members, meaning their ADR process has been able to improve and evolve providing benefits to their users.”

Read these case studies and see how our external adjudicators resolve disputes.

"Free, Impartial dispute resolution"

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