The process of a dispute
If after requesting the deposit back and discussing the proposed deductions with the landlord or agent, the tenant can raise a dispute with mydeposits.
*Between every stage of the dispute process there are scheme and regulatory waiting times, to allow the case assessors to review and process the evidence and case. Once these timescales have been met your case will progress to the next stage, and as your case proceeds to the next stage you will then receive a confirmation notification by email.
Process for insured
Process for insured
Tenant raises dispute provides evidence
Tenant provides all evidence and submits a dispute with mydeposits within three calendar months of vacating the property or it being unprotected, whichever is sooner
Dispute is assessed
The dispute is assessed by the mydeposits case assessor, who will communicate with both parties to notify them if the dispute has been accepted or declined
Disputed deposit amount lodged with mydeposits
Within 10 working days of our notifying the landlord, they must send us the disputed deposit amount and confirm your preferred method of resolution (ADR or court). The undisputed amount will be returned to the tenant within 10 calendar days of requesting the deposit
Landlord provides evidence
Where both parties agree to the use of ADR, the landlord will have 20 working days from the date of the original notification of dispute to supply their rebuttal evidence. It is their responsibility to ensure that we receive the evidence they submit in support of your claim to the deposit. The tenant will then have 3 working days to comment by emailing us at disputes@mydeposits.co.uk. No further evidence can be submitted
Adjudication process
The case assessor will then prepare the case and send it off the the adjudicator. They will then make a decision within 28 calendar days
Decision is made
Once the adjudicator has made a decision, mydeposits will notify both parties of the decision, which will be available for you to view in your online account. mydeposits will distribute the awarded monies within 5 working days
Custodial process
Custodial process
Dispute initiation
If the tenant doesn’t agree with the proposed deductions then we offer a free dispute resolution service to resolve the issue. The disputed deposit amount will be the difference between the release requests. Any undisputed money will be returned.
Submitting claim and evidence
The Member will have 14 calendar days to provide reasons for any deductions to the deposit with supporting evidence or inform us that they wish to start court proceedings. If the Member does not respond, the case cannot proceed without a claim and the disputed amount is released to the tenant.
Tenant response
If the Member responds with a claim. The Tenant has 14 calendar days to provide their response with any supporting evidence.
Member comments
The Member has a further 7 calendar days to provide comments on the Tenants claim and evidence.
Sent to adjudication
The case assessor will then prepare the case and send it off the the adjudicator. They will then make a decision within 28 calendar days.
Decision is made
Once the adjudicator has made a decision, mydeposits will notify both parties of the decision, which will be available for you to view in your online account. mydeposits will distribute the awarded monies within 5 working days.