The process of a dispute

If after requesting the deposit back and discussing the proposed deductions with the landlord or agent, the tenant can raise a dispute with mydeposits.

Process for insured

Process for insured

Step 1

Tenant raises dispute provides evidence

Tenant provides all evidence and submits a dispute with mydeposits within three calendar months of vacating the property or it being unprotected, whichever is sooner

The dispute is assessed by the mydeposits case assessor, who will communicate with both parties to notify them if the dispute has been accepted or declined

Within 10 working days of our notifying the landlord, they must send us the disputed deposit amount and confirm your preferred method of resolution (ADR or court). The undisputed amount will be returned to the tenant within 10 calendar days of requesting the deposit

Where both parties agree to the use of ADR, the landlord will have 20 working days from the date of the original notification of dispute to supply their rebuttal evidence. It is their responsibility to ensure that we receive the evidence they submit in support of your claim to the deposit. The tenant will then have 3 working days to comment by emailing us at disputes@mydeposits.co.uk. No further evidence can be submitted

The case assessor will then prepare the case and send it off the the adjudicator. They will then make a decision within 28 calendar days

Once the adjudicator has made a decision, mydeposits will notify both parties of the decision, which will be available for you to view in your online account. mydeposits will distribute the awarded monies within 5 working days

Custodial process

Custodial process

Step 1

Dispute initiation

If the tenant doesn’t agree with the proposed deductions then we offer a free dispute resolution service to resolve the issue. The disputed deposit amount will be the difference between the release requests. Any undisputed money will be returned.

The Member will have 14 calendar days to provide reasons for any deductions to the deposit with supporting evidence or inform us that they wish to start court proceedings. If the Member does not respond, the case cannot proceed without a claim and the disputed amount is released to the tenant.

If the Member responds with a claim. The Tenant has 14 calendar days to provide their response with any supporting evidence.

The Member has a further 7 calendar days to provide comments on the Tenants claim and evidence.

The case assessor will then prepare the case and send it off the the adjudicator. They will then make a decision within 28 calendar days.

Once the adjudicator has made a decision, mydeposits will notify both parties of the decision, which will be available for you to view in your online account. mydeposits will distribute the awarded monies within 5 working days.