How do I raise a dispute?
If after requesting your deposit back and discussing the proposed deductions with your landlord you wish to raise a dispute you can do so with mydeposits.
Insured process
How do I raise a dispute with mydeposits insured?
The following information is for tenants whereby the deposit is protected with mydeposits insured
You can use our free dispute resolution service to resolve your dispute, either online or by post, within three calendar months of the date that you move out of the property or the date your deposit becomes unprotected, whichever is sooner (for example 5th May – 4th August midnight)
Click here to raise a dispute. You will need your certificate number to get started. Please be advised in order for you to raise a deposit dispute, you need to ensure you have paid your rent in full, met your contractual obligations and formally requested your return from the member and allowed 10 calendar days to pass. We will require proof of your formal request when you raise a dispute.
In order for us to review your deposit dispute, please ensure you have completed your Dispute notifications claim form and DDF. You will need upload all your evidence (including dispute details form, request for deposit return, tenancy agreement, and if relevant photos, check in/out reports)
Custodial process
How do I raise a dispute with mydeposits custodial?
The following information is for tenants whereby the deposit is protected with mydeposits custodial
With our custodial protection, you can use our free dispute resolution service to resolve your dispute. To get started, please click here to raise your dispute.
Once you have filled in your username and password, follow the next steps to raise your dispute. However, if you still need active your account, please click ‘activate here’ on the following page.
You will need upload all your evidence (including dispute notification claims form, request for deposit return, tenancy agreement, and if relevant photos, check in/out reports or rent statements)
Submit the dispute within three months of vacating the property
