How do I raise a dispute?

If after requesting your deposit back and discussing the proposed deductions with your landlord you wish to raise a dispute you can do so with mydeposits.

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Insured process

How do I raise a dispute with mydeposits insured?

The following information is for tenants whereby the deposit is protected with mydeposits insured

Submit your claim

You can use our free dispute resolution service to resolve your dispute, either online or by post, within three calendar months of the date that you move out of the property or the date your deposit becomes unprotected, whichever is sooner (for example 5th May – 4th August midnight)

Click here to raise a dispute. You will need your certificate number to get started. Please be advised in order for you to raise a deposit dispute, you need to ensure you have paid your rent in full, met your contractual obligations and formally requested your return from the member and allowed 10 calendar days to pass. We will require proof of your formal request when you raise a dispute.

Submitting your evidence

In order for us to review your deposit dispute, please ensure you have completed your Dispute notifications claim form and DDF. You will need upload all your evidence (including dispute details form, request for deposit return, tenancy agreement, and if relevant photos, check in/out reports)

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Custodial process

How do I raise a dispute with mydeposits custodial?

The following information is for tenants whereby the deposit is protected with mydeposits custodial

Submit your claim

With our custodial protection, you can use our free dispute resolution service to resolve your dispute. To get started, please click here to raise your dispute.

Once you have filled in your username and password, follow the next steps to raise your dispute. However, if you still need active your account, please click ‘activate here’ on the following page

Submitting your evidence

You will need to upload all your evidence (including request for deposit return, tenancy agreement, and if relevant dated photos, check in/out reports or rent statements)

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