It’s time to get your deposit back
Firstly, you may want to check if your deposit is protected using our deposit checker. If your deposit is protected with us, please see below on how to get your deposit back.
Custodial and Insured
Insured - Your reference will start with DPC
Request deposit back
You will need to request your deposit back in writing and give your landlord 10 days to respond to the request.
Member's response
You must then allow your landlord the opportunity to discuss and negotiate any proposed deductions to the deposit.
In event of a formal resolution
In the unlikely event of you being unable to agree a settlement over the amount to be returned, you can use our free formal resolution service. It uses impartial and professional adjudicators to help resolve the matter; it’s also cheaper and quicker than using the court.
Find out more about formal resolution here.
Custodial - Your reference will start with DPN
Release the deposit
Either you or your landlord/agent can begin the release process at the end of the tenancy using your online account.
Authorisation of release
Both parties will need to authorise the deposit release and agree to any proposed deductions made by the landlord or letting agent for things like cleaning or unpaid rent.
Deposit return
mydeposits will return the deposit within five working days providing you both agree with the amount of deposit to be returned.
If an agreement cannot be met, then a formal resolution can be raised with our resolution service to resolve the issue. Find out more here.
Custodial and Insured
What happens if my landlord or agent does not respond to my release request on custodial?
If your deposit is protected in our custodial scheme, you should speak to your landlord or agent first to agree on any deductions and the return of your deposit.
If you don’t receive a response within a reasonable time after you’ve moved out, you can start the deposit release process yourself through your online account.
If we do not hear from the landlord or agent after 14 workings calendar days, we will return the deposit as per the terms set out in your application for the return of the deposit. It will then take up to five working days for payment to be made.
If we do not hear from the landlord or agent after 14 days you will be invited to initiate the single release process where you will need to download and sign a statutory declaration and have it witnessed by a solicitor, commissioner of oaths or magistrate and upload this via your portal. Once reviewed and approved your landlord or agent will have a final 14 calendar days to respond. If they fail to respond at this stage we will release the deposit in line with your release request.