Our insurance scheme means you paid to join mydeposits
and also pay a protection fee that lets you hold the deposit
in your bank account.
If this is how you protect deposits login here
Our custodial scheme means that you joined mydeposits
for free and transfer the deposit money to us to hold.
If this is how you protect your deposits, then use:
It’s a legal requirement for landlords and letting agents to protect their tenants’ deposits with a government scheme such as mydeposits. We've been protecting deposits for over 12 years.
Notice to all our members and tenants.
In these unprecedented times, we are experiencing extensive delays in us answering your phone calls. We are doing our bit to ensure the safety and well-being of our people so all our customer service advisors are now working from home. As we routinely deal with more than 1,000 calls a day (in normal times) the current government advice is unfortunately placing huge pressure on our remote access capabilities, however we support the advice to help minimise the disruption the country is experiencing.
Fortunately, you can deal with most of your day to day deposit protection requirements via your online accounts such as protecting or unprotecting a deposit, paying for your deposit protection or lodging and releasing deposits in our custodial scheme. Disputes can be managed through our online dispute portal. We also offer our Live Chat facility if you need specific help on any issue relating to tenancy deposit protection. For all other enquiries we urge you to use our ‘ Contact Us’ enquiry form and you will receive a call from us by return.
mydeposits will remain fully operational throughout this difficult and frustrating period and we will continue to support all your deposit needs.
We thank you for your understanding and loyalty.
Eddie Hooker (CEO mydeposits)
From the 1st June 2019, the deposit amount which can be taken at the start of each new Assured Shorthold Tenancy
and at the renewal of all existing tenancies has been capped in England as part of the Tenant Fees Act 2019.
To help landlords and agents ensure they are taking and protecting the correct deposit amount we have developed a handy deposit calculator for you to use.
More than
members
Protecting over
deposits
In excess of
disputes resolved
Established in
and growing
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