Our Total property platform

Our Total Property platform is designed to make managing your deposits simple and straightforward.
Use this support hub to access helpful resources, including how to guides, member FAQs, and contact information.
Whether you’re getting started or looking for specific information,

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Explore the platform

Total Property represents our commitment to improving tenancy deposit protection. By bringing insured-backed and custodial deposit protection together in one place, the platform makes managing deposits, compliance and communication more straightforward, creating a simple, seamless experience for members.

Check out our helpful ‘How to’ guides for everything you need to know to navigate the platform including step by step guidance from protecting a deposit through to resolution.

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Total Property platform resources: Custodial deposit protection

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Private landlord

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Corporate landlord

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Agent

Total Property platform resources: Insured-backed deposit protection

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Private landlord

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Corporate landlord

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Agent

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Tenant

Get in touch for further support

Email

For insurance (DPC) related queries:
info@mydeposits.co.uk

For custodial (DPN or EWC) related queries:
info.custodial@mydeposits.co.uk

Live chat

Our live chat service is open from:
Monday to Friday: 08:00 to 19:00
Saturday: 09:00 to 13:00

Phone

Monday to Friday – 09:00 to 17:30

0333 321 9401

Calls are charged between 1p and 13p per minute for landline customers. Calls from mobile phones may be considerably higher depending on your mobile provider.

Frequently asked questions

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Total Property: Agents
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Total Property: Landlords
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Total Property: Tenants
View our diagram flow here to understand how the process works when a landlord or agent initiates a release
New deposits protected after the 27 July will have new EWI (England Wales Insurance) numbers and have URN (Unique Reference Number) will be replaced by the RR number (Resolution Request number)
  1. Go to totalproperty.co.uk - this is the main portal URL
  2. Enter your email address on the sign-in page
  3. Choose your authentication method, either:
Email link: Check your inbox and click the login link Phone code: Enter the one-time login code sent via SMS to your registered mobile number
  1. Once verified, you'll be taken to your feed (dashboard)
Yes, deposits under your membership will be migrated over to Total Property platform. We will do this for you, and you do not need to do anything. Deposits that will be migrated over will continue to have their DPC numbers for Insured-backed protections
Once logged in, you can see and edit your company details under the agency tab. This includes, primary address, contact details, email preferences, branch accounts and bank details
You can refer to the how-to guides above for a tour of the portal and help finding key areas within your account.