Insured-backed deposit scheme
Insured-backed deposit protection
With insured-backed deposit protection, you hold your tenant’s deposit for the duration of the tenancy while we keep you compliant. Pay one simple annual membership fee and manage everything through our Total Property platform.
Why choose insured-backed deposit protection?
You hold the deposit
You look after your tenant’s deposit for the entire tenancy
Easy deposit management
Manage and protect all your deposits in one place using our Total Property platform
You release
As soon as your tenant moves out of the property you can return their money
Get started right
Move quickly with Insured
We have been running Insured since 2007, tailoring it to meet the needs of landlords and agents who prefer to hold deposits themselves.
As soon as you have received your tenant’s deposit, you can protect and issue the prescribed information.
As soon as your tenant has moved out of the property, you can return their deposit money and we don’t need to get involved.
Free resolution
If you can’t reach an agreement with your tenant on distributing the deposit at the end of the tenancy, you can access our award winning adjudication service
Straight forward
Simple, straight forward deposit protection and 24/7 access to your account to protect and manage your deposits
Hands-free
You have the freedom to deal with your tenants directly, with no need to involve us
Easy compliance
All legal documents, including the Prescribed Information, are created for you
Trusted partners
All NRLA members get a discount on the membership fee
How much does it cost to use insured-backed?
Your annual membership fee will be based on the number of deposit allocations you require. We’ve reduced our maximum price per deposit to just £22.00 per year (including VAT). With our new pricing structure, the more deposit allocations you purchase, the lower the cost. NRLA members also benefit from additional discounted pricing, providing even greater value.
Work out your membership cost with our pricing calculator, click here.
How it works?
How it works?
Create a membership
To get started you’ll need to set up your member account.
Protect the deposit
Use your online account to protect the deposit and pay the fee within 30 days of receiving the deposit.
Inform the tenant
Pass the tenant proof of the protection (called the Prescribed Information) within the same 30 calendar days of receiving the deposit.
You're all set to go
Now that you have protected your deposit with us, you are fully compliant. You can do all of this instantly in your online member account.
What happens if there is a dispute?
What happens if there is a dispute?
Tenant initiates resolution
Your tenant can raise a formal resolution directly with us if they disagree with your proposed deductions.
Lodge unresolved amount
You need to send us the disputed deposit amount and any money not in dispute must be returned to the tenant.
Evidence
You need to provide evidence to support your deductions. This could include a tenancy agreement, inventory report, photographs and any other documents.
Decision
All the evidence is compiled and sent to an independent, qualified adjudicator to make a binding decision. We will notify you of the decision, explain the reasons and transfer the awarded amount.
