What is Insurance?

Our insurance scheme means you paid to join mydeposits
and also pay a protection fee that lets you hold the deposit
in your bank account.

If this is how you protect deposits login here

Member LOGIN

What is Custodial?

Our custodial scheme means that you joined mydeposits
for free and transfer the deposit money to us to hold.

If this is how you protect your deposits, then use:

Landlord login or Business login

Landlord LOGIN Business LOGIN

How do I get my deposit back?

Firstly you may want to check if your deposit is protected using our deposit checker.

If your deposit is protected with our insurance scheme,
(where your landlord/agent holds the deposit)

Request deposit back

You will need to request your deposit back in writing and give your landlord 10 days to respond to the request. You must then allow your landlord the opportunity to discuss and negotiate any proposed deductions to the deposit.

Helpful letter templates

Tenant Deposit Request Letter

An editable PDF letter for you to complete and send to your landlord or letting agent at the end of the tenancy in order to formally request the return of your deposit.

Landlord/Agent Response Letter 

This template should be sent to your landlord or letting agent with the above letter to enable them to respond to your request for the return of the deposit.

In event of a dispute

In the unlikely event of you being unable to agree over the amount to be returned, you can use our free Alternative Dispute Resolution service. It’s uses impartial and professional adjudicators to help resolve the matter; it’s also cheaper and quicker than using the court.

Find out more about disputes here.

If your deposit is protected with our custodial scheme
(where your landlord/agent has transferred it to us)

Release the deposit

Either you or your landlord/agent can begin the release process at the end of the tenancy using your online account.

Authorisation of release

Both parties will need to authorise the deposit release and agree to any proposed deductions made by the landlord or letting agent for things like cleaning or unpaid rent.

Deposit return

mydeposits will return the deposit within five working days providing you both agree with the amount of deposit to be returned.

If an agreement cannot be met, then a dispute can be raised  with our ADR service to resolve the issue.