Request deposit back
You will need to request your deposit back in writing and give your landlord 10 days to respond to the request. You must then allow your landlord the opportunity to discuss and negotiate any proposed deductions to the deposit.
Helpful letter templates
An editable PDF letter for you to complete and send to your landlord or letting agent at the end of the tenancy in order to formally request the return of your deposit.
This template should be sent to your landlord or letting agent with the above letter to enable them to respond to your request for the return of the deposit.
In event of a dispute
In the unlikely event of you being unable to agree over the amount to be returned, you can use our free Alternative Dispute Resolution service. It’s uses impartial and professional adjudicators to help resolve the matter; it’s also cheaper and quicker than using the court.
Find out more about disputes here.
Release the deposit
Either you or your landlord/agent can begin the release process at the end of the tenancy using your online account.
Authorisation of release
Both parties will need to authorise the deposit release and agree to any proposed deductions made by the landlord or letting agent for things like cleaning or unpaid rent.
mydeposits will return the deposit within five working days providing you both agree with the amount of deposit to be returned.
If an agreement cannot be met, then a dispute can be raised with our ADR service to resolve the issue.