Conditions of deposit disputes – Insured scheme
Navigating disputes with confidence: Your responsibilities
When a dispute arises, being well-informed about your responsibilities is crucial.
Here's a quick rundown of what you need to know when dealing with a dispute through mydeposits insurance:
Provide evidenceBe prepared to submit evidence that supports your claims. This could include tenancy agreements, inventory reports, photographs, and correspondence.
Transparent communicationMaintain open communication with all parties involved. Clear communication can help in resolving disputes more effectively.
Review and counterReview your tenant's response carefully. If you disagree with their proposal, provide a well-founded counterproposal with supporting evidence.
Adjudication processIn case of unresolved disputes, an independent adjudicator steps in to make a decision based on the evidence provided. Accept the adjudication outcome, as it's legally binding.
Learning from disputesTake every dispute as an opportunity to learn and improve your processes for the future.
For a comprehensive understanding of your responsibilities during dispute resolution, refer to our member’s guide. Stay informed, stay empowered!