Conditions of deposit disputes – Insured scheme

Navigating formal resolution with confidence: Your responsibilities

When a formal resolution is needed, being well-informed about your responsibilities is crucial.

Here's a quick rundown of what you need to know when dealing with a formal resolution through mydeposits insurance:

  • Provide evidence

    Be prepared to submit evidence that supports your claims. This could include tenancy agreements, inventory reports, photographs, and correspondence.
  • Transparent communication

    Maintain open communication with all parties involved. Clear communication can help in resolving issues requiring resolution more effectively.
  • Review and counter

    Review your tenant's response carefully. If you disagree with their proposal, provide a well-founded counterproposal with supporting evidence.
  • Resolution process

    In cases where you are unable to agree a settlement with your tenant, an independent and impartial adjudicator steps in to make a decision based on the evidence provided. Accept the adjudication outcome, as it's legally binding.
  • Learning from formal resolution

    Take every dispute as an opportunity to learn and improve your processes for the future.

For a comprehensive understanding of your responsibilities during formal resolution, refer to our member’s guide. Stay informed, stay empowered!

Download guide