Conditions of deposit disputes – Insured scheme

Navigating disputes with confidence: Your responsibilities

When a dispute arises, being well-informed about your responsibilities is crucial.

Here's a quick rundown of what you need to know when dealing with a dispute through mydeposits insurance:

  • Provide evidence

    Be prepared to submit evidence that supports your claims. This could include tenancy agreements, inventory reports, photographs, and correspondence.
  • Transparent communication

    Maintain open communication with all parties involved. Clear communication can help in resolving disputes more effectively.
  • Review and counter

    Review your tenant's response carefully. If you disagree with their proposal, provide a well-founded counterproposal with supporting evidence.
  • Adjudication process

    In case of unresolved disputes, an independent adjudicator steps in to make a decision based on the evidence provided. Accept the adjudication outcome, as it's legally binding.
  • Learning from disputes

    Take every dispute as an opportunity to learn and improve your processes for the future.

For a comprehensive understanding of your responsibilities during dispute resolution, refer to our member’s guide. Stay informed, stay empowered!

Download guide