Conditions of deposit disputes – Insured scheme

Here's a quick rundown of what you need to know when dealing with a formal resolution through mydeposits insurance:

• Provide evidence

  Be prepared to submit evidence that supports your claims. This could include tenancy agreements, inventory reports, photographs, and correspondence.

• Transparent communication

  Maintain open communication with all parties involved. Clear communication can help in resolving issues requiring resolution more effectively.

• Review and counter

  Review your tenant's response carefully. If you disagree with their proposal, provide a well-founded counterproposal with supporting evidence.

• Resolution process

  In cases where you are unable to agree a settlement with your tenant, an independent and impartial adjudicator steps in to make a decision based on the evidence provided. Accept the adjudication outcome, as it's legally binding.

• Learning from formal resolution

  Take every dispute as an opportunity to learn and improve your processes for the future.