Conditions for deposit disputes – Custodial scheme
Conditions of deposit disputes under Custodial scheme:
Navigating deposit disputes just got easier with our comprehensive guide to the process under our Custodial scheme.
Discover how we handle deposit disputes under our Custodial Scheme, including legislative requirements and resolution processes.
Best practice at the end of the tenancyAt the end of your tenancy, ensure you've paid rent up to date, provided accurate contact details, and attempted to negotiate deposit return with the member.
Deposit dispute acceptance criteriaTo initiate a deposit dispute, the tenant must have vacated the property, settled rent, attempted negotiation, and agreed to ADR service or court resolution.
Dispute processUnderstand the step-by-step process, from the tenant raising a dispute to member's response, tenant's response, and more. Learn about court resolution options.
Deposit dispute evidenceLearn how evidence is crucial in deposit disputes. Find out about relevant documents, supporting evidence, and how adjudicators analyse submitted materials.
The adjudicationDiscover how impartial adjudicators analyse evidence, calculate fair wear and tear, and make binding decisions. Explore the factors influencing their judgments.
Miscellaneous provisionsStay informed about updates to conditions and guidelines, reporting errors, and our commitment to handling disputes with transparency and fairness.
For a complete understanding of the conditions for deposit disputes under our Custodial Scheme, read the full document.