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January 25

by Tom Bancroft
Beware of new phishing emails targeting tenants

We have recently been made aware by another deposit protection scheme of phishing emails targeting tenants and are urging all mydeposits customers to stay alert.

Email scams have existed for as long as emails themselves, however fraudsters are constantly changing their tactics and as technology continues to evolve it has become harder to detect fraudulent emails. With email now being one of the most popular ways to communicate and a necessity for the majority of businesses, it’s important to stay alert online.

How email scams work

More commonly known as spam, phishing emails are a type of online scam where criminals send an email, which appears to be from a legitimate company, and ask for sensitive information. Commonly phishing emails will contain a link where the user is asked to fill in their personal or financial details and that information is sent directly to those behind the scam.

What is the current scam targeting tenants?

We have recently been notified of a new phishing email being sent to tenants belonging to another deposit protection scheme. In these emails, the fraudsters are pretending to be “caseworkers” and asking the email recipient for personal information. They are also asking for an upfront payment on their deposit.

Tell-tale signs of a fraudulent email

While phishing emails have become more and more convincing over the years, there are often tell-tale signs that can help you spot them. These include:

  • – Poor spelling and grammar
  • – Asking you to confirm information the sender should already have
  • – Lack of an email signature
  • – Urgent or threatening messages
  • – Offer seems too good to be true

What to do if you suspect a scam

If you suspect that an email is fraudulent, there are a number of things you can do to protect yourself. These include:

  • – Never click the link
  • – If an email asks you to log into your account visit the company’s page direct via a browser or search engine
  • – Check the ‘from’ email address rather than the sender name
  • – Never give away personal or financial details
  • – Don’t open any attachments
  • – Delete the email and block the sender

If you’re unsure whether an email has come from us, please forward it to us at info@mydeposits.co.uk and we will let you know if it’s genuine.

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