The privacy of our users is important to us and we take care to safeguard it. This policy explains how we use your personal information and elaborates on our Data Protection Notice (which is displayed at the point of user registration).
When you join as a Member, we will collect the information necessary to provide the service which includes, as a minimum, your name, correspondence address and an e-mail address. You can revisit your profile at any time to amend these details or to provide additional details.
We will also collect information from you if you complete any other forms on our site or if you contact us with comments or specific requests.
We will only use this information for the purpose of providing a tenancy deposit scheme as regulated by the Housing Act 2004 or for offering other services and products from mydeposits (if you have given us permission to do so – see "Contacting you for other purposes" below).
We will contact you about other mydeposits events and services from time to time by post, email, telephone, fax or other electronic messaging service – but we will only contact you if you choose to provide these details and request that we contact you about events and services by ticking the relevant box in your profile. We may contact you occasionally about our surveys or special offers.
We will never pass your details on to other third parties.
We automatically collect information about your visit to our site. This information is used to make your visit to our site more efficient, and to help us follow browsing preferences on our site so that we can make regular improvements. Our web host may also automatically log your IP address, a unique identifier for your computer or other access device.
Cookies are small text files that can be used by web sites to make a user's experience more efficient. Learn more about the cookies we use here.
Alternatively, more information about cookies, including how to block them and/or delete them, can be found at AboutCookies.org.
You can ask for a copy of the information we hold about you at any time (for which we may charge a small fee). We will also correct any inaccuracies in your information at your request.
If you have any queries concerning your personal information or any questions on our use of the information, please contact our Customer Services Manager on:
08456 34 34 03
0844 980 0290
[8.30am to 8pm Monday-Friday, 8.30am to 1pm Saturdays]