Check the status of a current dispute: You can check the progress of a current, live dispute that's under review with the mydeposits dispute resolution service by visiting the dispute resolution area here. Remember you need your Deposit Protection Certificate number to log in.
If at the end of your tenancy:
You can use our free dispute resolution service to resolve your dispute, either online or by post, within three months of the date that you move out of the property.
You must request your deposit back in writing and give your landlord 10 days to respond to the request. You must then allow your landlord the opportunity to discuss and negotiate any proposed deductions to the deposit.
We have produced this template letter and landlord response pack for you to use to request your deposit back and to provide your landlord with the opportunity to respond and explain any proposed deductions.
Request for return of the deposit - Tenant Letter
An editable PDF letter for you to complete and send to your landlord or letting agent at the end of the tenancy in order to formally request the return of your deposit.
Landlord/Agent Response Letter
This template should be sent to your landlord or letting agent with the above letter to enable them to respond to your request for the return of the deposit.
Dispute Resolution – how it works
If after requesting your deposit back and discussing the proposed deductions with your landlord you wish to raise a dispute you can do so with mydeposits.
The mydeposits dispute resolution service is evidence-based and uses professional, impartial adjudicators. In 2012 our dispute resolution service won an international award for excellence from the Centre for Effective Dispute Resolution (CEDR).
The dispute process will resolve the issue in five simple steps:
Your dispute can be handled from start to finish completely online:
To begin, all you need is your deposit protection number (on your Deposit Protection Certificate).
Both the landland/agent and tenant must agree to use the mydeposits Dispute Resolution Service. The Adjudicator's decision is final with no right to appeal. The alternative to this service is to use the Courts.
International dispute resolution experts CEDR (Centre for Effective Dispute Resolution) awarded our dispute resolution service for excellence. The judges commented:
Read these case studies and see how our external adjudicators resolve disputes.