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Tenancy Deposit Dispute resolution with mydeposits

  • Check the status of a current dispute: You can check the progress of a current, live dispute that's under review with the mydeposits dispute resolution service by visiting the dispute resolution area here. Remember you need your Deposit Protection Certificate number to log in.

About the Tenancy Deposit Dispute Resolution Service

If at the end of your tenancy:

  • You can’t agree with your landlord over the amount of the deposit to be returned,
  • Or aren’t satisfied with their explanation for withholding the deposit;

You can use our free dispute resolution service to resolve your dispute, either online or by post, within three months of the date that you move out of the property.

At the end of the tenancy

You must request your deposit back in writing and give your landlord 10 days to respond to the request. You must then allow your landlord the opportunity to discuss and negotiate any proposed deductions to the deposit. 

We have produced this template letter and landlord response pack for you to use to request your deposit back and to provide your landlord with the opportunity to respond and explain any proposed deductions.

 Request for return of the deposit - Tenant Letter
An editable PDF letter for you to complete and send to your landlord or letting agent at the end of the tenancy in order to formally request the return of your deposit.

 Landlord/Agent Response Letter
This template should be sent to your landlord or letting agent with the above letter to enable them to respond to your request for the return of the deposit.

Dispute Resolution – how it works

If after requesting your deposit back and discussing the proposed deductions with your landlord you wish to raise a dispute you can do so with mydeposits.

The mydeposits dispute resolution service is evidence-based and uses professional, impartial adjudicators. In 2012 our dispute resolution service won an international award for excellence from the Centre for Effective Dispute Resolution (CEDR).

The dispute process will resolve the issue in five simple steps:

  • Step 1: Tenant provides all evidence and submits a dispute with mydeposits within three months of vacating the property
  • Step 2: Dispute is assessed by mydeposits
  • Step 3: Member provides rebuttal and evidence to support deductions
  • Step 4: Case is passed to an Adjudicator to make a binding decision
  • Step 5: Disputed amount is distributed in accordance with the Adjudicator's decision

Available online

Your dispute can be handled from start to finish completely online:

  • Upload all your evidence (including request for deposit return, tenancy agreement, and if relevant photos, check in/out reports or rent statements) 
  • Submit the dispute within three months of vacating the property
  • Monitor progress

To begin, all you need is your deposit protection number (on your Deposit Protection Certificate).

Start a dispute

Both the landland/agent and tenant must agree to use the mydeposits Dispute Resolution Service. The Adjudicator's decision is final with no right to appeal. The alternative to this service is to use the Courts.


Quality service

International dispute resolution experts CEDR (Centre for Effective Dispute Resolution) awarded our dispute resolution service for excellence. The judges commented:

“In the last two years they have explored new ways of working, innovating and engaging with members, meaning their ADR process has been able to improve and evolve providing benefits to their users.”

Read these case studies and see how our external adjudicators resolve disputes.

"Free, Impartial dispute resolution"

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