my|deposits is inviting letting agents in England & Wales attend free dispute workshops throughout March.
The informative, hands-on seminars are designed to provide letting agent professionals with a deeper understanding of the alternative dispute resolution (ADR) process and will be delivered by experienced adjudicators of the award winning scheme.
ADR is offered to letting agents and tenants who are unable to come to an agreement over the return of a deposit at the end of the tenancy.
The events are part of a series of workshops running throughout March that aim to give attendees an insight into the dispute resolution process. The workshops, which may also count towards CPD hours, will involve:
Expert advice from my|deposits Senior Adjudicator, Suzy Hershman.
Common reasons why landlords and letting agents lose disputes
Key evidence and supporting documents to submit to prove a claim
Explaining ‘fair wear and tear’
Comprehensive case studies of real life disputes
Q&A session with the presenters.
Suzy Hershman, Senior Adjudicator at my|deposits, commented:
“The deposit money remains the property of the tenant unless the letting agent is able to successfully evidence why they wish to make a deduction – that’s the cold reality of the legislation.
“Our free workshops provide a fantastic opportunity to get to grips with the overall dispute process and are designed specifically so letting agents can see first-hand how an adjudicator reaches a decision.
“The clear lesson we have learnt is that disputes are won and lost at the beginning, not the end of the tenancy so landlords and agents must make sure they are fully prepared from the very start – I can’t stress that enough.
“This means having a thorough inventory and schedule of condition carried out at the beginning of the tenancy, holding on to receipts for any repair work undertaken during the tenancy and keeping a log of all communication with the tenant.”
Workshops will be taking place in:
Liverpool – Tuesday 5thMarch, 1pm-4pm
Manchester – Wednesday 6thMarch, 1pm-4pm
Leeds – Thursday 7thMarch, 10am-1pm
Nottingham – Wednesday 13thMarch, 1pm-4pm
Norwich – Thursday 14thMarch, 1pm-4pm.