What is Insurance?

Our insurance scheme means you paid to join mydeposits
and also pay a protection fee that lets you hold the deposit
in your bank account.

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What is Custodial?

Our custodial scheme means that you joined mydeposits
for free and transfer the deposit money to us to hold.

If this is how you protect your deposits, then use:

Landlord login or Business login

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January 16

by mydeposits
Preparing your dispute evidence

Since the introduction of Tenancy Deposit Protection in 2007, around 1.5 per cent of registered tenancies have ended in a dispute which requires the use of our Alternative Dispute Resolution (ADR).

While this figure seems small it’s important that you know how to deal with a dispute should one arise as unfortunately at the end of a tenancy you might not always agree over the return of your tenant’s deposit.

Around 40% of deposits are returned to tenants with agreed deductions and an amicable parting is possible if there is good communication throughout the tenancy.

Advice for preparing your evidence

Once a dispute reaches an adjudicator it’s then down to them to make a fair and impartial decision based on the evidence submitted by landlords, agents or tenants.

Our new video explains what happens when a dispute is handled by our independent adjudicators.

The video focuses on how to prepare your dispute evidence when using ADR in order to prove why you need to make deductions to your tenant’s deposit.

Don’t forget it is the tenant’s money and it’s up to landlords to prove why a deduction to the deposit is necessary.

There are many documents which can be filed as evidence that will help you demonstrate your deposit deductions, but do you know which ones you can use? Our evidence checklist will also help you so you can tick them off as you go.

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