Find out why a large letting agency from Manchester chooses to use the mydeposits insurance scheme
Tenancy deposit protection is one of the most important things to our tenants, it gives them reassurance and peace of mind that their deposit money is in safe hands. We prefer to use the mydeposits insurance protection option. With this, we stay in control and can manage the return of the money to tenants when they move out in an efficient and timely manner. We believe that this has added value to the service we provide.
Whenever we have contacted mydeposits, we have found the staff to be friendly and knowledgeable, on the whole, the service has been excellent.
Our dispute ratio is really low at 1.28%. We have comprehensive procedures in place to pre-empt disputes being raised, meaning we can resolve any issues before they are escalated.
We have a dedicated team who look after our landlords and tenants during the moving out stage. We find this not only provides excellent customer service but also assists in reducing the number of deposit disputes. All our tenants receive a comprehensive inventory with photos at the start of the tenancy. At the end of a tenancy, we provide a moving out guide that explains what’s expected when they leave, and how to ensure they get their deposit back.
We commit to providing outstanding levels of customer service to all our clients. From our experience, using mydeposits has assisted in this because of its ease of use, professional staff and simple and speedy online processes.
Homes4u first opened in 1990 and have branches throughout South Manchester and the city centre.
We have a diverse range of tenants throughout our portfolio of 1500 properties from working sharers to families, students to social tenants.