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October 1

by mydeposits
my|deposits cuts time taken to resolve disputes despite rise in cases

my|deposits, the tenancy deposit protection (TDP) scheme in England and Wales, has revealed that the overall life span of its disputes has decreased over the past year despite handling a greater number of adjudications.

my|deposits offers free and impartial alternative dispute resolution (ADR) to landlords and tenants in who are unable to come to an agreement over the return of a deposit at the end of the tenancy.

The latest figures show that between April and August this year my|deposits have dealt with almost a quarter (24 per cent) more adjudications cases than during the same period last year. However, despite the increased workload the scheme has successfully reduced the total time taken to resolve a dispute by three days (from 58 to 55) over the last year.

Furthermore, the scheme can also reveal that four out of every ten disputes it helps resolve over deposit returns, mainly more complex cases, are decided independently by the Centre for Effective Dispute Resolution (CEDR).

Commenting on the scheme’s approach to adjudications, Eddie Hooker, Chief Executive, said:

“my|deposits works to strict performance indicators when dealing with disputes so we’re delighted to report that we’ve reduced the overall time taken to resolve deposit issues between landlords, agents and their tenants.

“While we have a team of professional adjudicators on hand to effectively resolve disputes, we are the only TDP scheme to outsource disputes externally to the Centre for Effective Dispute Resolution (CEDR) – the leading independent commercial ADR provider in Europe.

“By splitting the number of adjudications we handle internally and between CEDR, we provide vital assurances to landlords, agents and their tenants that the service we offer is professional, fair and transparent and that we are committed to cutting the cost of our dispute resolution.”

my|deposits has also launched a new set of ‘how to claim’ guidance for landlords and agents which outlines key considerations when submitting evidence for dispute cases. The guidance, along with a host of other useful resources and advice, are available from the my|deposits website.


For further information about my|deposits, visit www.mydeposits.co.uk or call 0333 321 9401.


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