Custodial scheme information leaflet
Are you new to the world of tenancy deposit protection or looking to switch to a hassle-free solution?
Our comprehensive Custodial scheme joining guide is at your service!
Are you a landlord or business member? We’re thrilled to present to you the mydeposits England & Wales Custodial scheme, designed to make deposit protection hassle-free. With over 150,000 landlords and 3,500 letting agents as members, we’re here to ensure your tenancy experience is smooth and compliant.
Elevating standards with Chief Executive insights
Eddie Hooker, mydeposits Chief Executive Officer, shares his excitement about our Custodial scheme. As the longest-serving CEO among deposit protection schemes, he’s seen how protection positively impacts renting standards, relationships, and withheld deposits.
Our pledge to you
When it comes to tenancy deposit protection, you deserve the best
That’s why we offer:
- Knowledgeable and friendly support from our expert team
- Expert guidance and educational resources to enhance your renting experience
- Simplified deposit protection processes with step-by-step guidance
- A trusted alternative dispute resolution service to resolve conflicts fairly
Understanding the legislation
Learn how the Housing Act 2004 introduced tenancy deposit protection legislation. We guide you through the process, ensuring you comply with the law, protect deposits, and provide essential information to tenants.
Unveiling the Custodial workflow
Discover how mydeposits Custodial works
- Inform your tenant by sharing proof of protection
- Protect the deposit within 30 days of receiving it
- Begin the simple deposit release process through your member account
- Enjoy hassle-free, compliant protection throughout the tenancy
Expert tips for dispute resolution
Our Head of Dispute Resolution, Suzy Hershman, offers valuable advice on avoiding disputes. From well-documented inventories to correspondence and witness statements, learn how to safeguard your interests.
Your data and rights
We respect your data and privacy. Understand how your personal information is handled, your rights under the Data Protection Act 1998, and how to contact us for any inquiries.
Join us in raising standards in the rental sector. Discover mydeposits Custodial today and ensure a seamless and compliant renting experience for all parties involved.