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August 8

by mydeposits
Top tips for Preparing your Dispute Evidence

Suzy Hershman, Head of Dispute Resolution for mydeposits, covers her top tips for preparing your dispute evidence


If I had a £1 for every time a member said to me “I had no idea how difficult your job is” I would be a very wealthy person.

Tenancy disputes between agent/landlord and their tenants are here to stay and while the most common issues are cleaning, damages and missing items, every case is different and the outcome rests on the quality and relevance of the information provided.

It is worth noting that adjudicators cannot visit the property, are unlikely to know the specific area and do not speak to the parties involved.

Odd cases that spring to mind include:

  • – A landlord who sent flea infested carpet sample in a jiffy bag
  • – Numerous A4 lever arch files being delivered documenting the entire 3 year tenancy
  • – A tenant who set up a dance pole in the lounge and cut out a circle from the carpet for the base

What can we learn from these unusual cases and others?

An adjudicator is provided with evidence which can be as little as 30 pages and as much as 500+ pages long from both parties. Imagine having to sort the evidence for each issue in dispute before weighing up each party’s evidence to see whose case is more persuasive.

As an adjudicator you have a duty to make a decision even if the evidence is poor and due to strict timescales, you are not able to make any requests for further information.

What you can do

  1. Collect evidence at the start of the tenancy which includes a comprehensive inventory and schedule of condition.
  2. Listen and negotiate on any deductions at the end of the tenancy; remember compromise is the key word to prevent a formal dispute.
  3. To safeguard yourself in the event of a formal dispute:
    – Make sure the claim paints a good picture of what has happened as an adjudicator will not ‘assume’
    – Direct the adjudicator to the relevant papers to reduce any chance of it being missed e.g. one line in an email.

For more expert guidance on how to prepare your dispute evidence, download my guide for free here.


Suzy Hershman
Suzy Hershman
Head of Dispute Resolution, mydeposits

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