What is Insurance?

Our insurance scheme means you paid to join mydeposits
and also pay a protection fee that lets you hold the deposit
in your bank account.

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What is Custodial?

Our custodial scheme means that you joined mydeposits
for free and transfer the deposit money to us to hold.

If this is how you protect your deposits, then use:

Landlord login or Business login

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October 15

2014
by mydeposits
Lifting the lid on deposit disputes

Did you know that only one per cent of tenancy deposit disputes require the use of our award winning dispute service?

Did you also know that damage and cleaning are the most common reasons for disputes between landlords and tenants? Our brand new infographic highlights what happens to the deposit at the end of the tenancy and identifies the most common causes for deposit disputes.

Tips for avoiding a dispute

As a landlord there is a lot to remember before the tenant moves in to your property as well throughout the tenancy itself. The tenancy agreement and check-in inventory are the most important documents to get right.

Along with the correct paperwork, we advise you to be in regular communication with your tenants to build-up a positive relationship which would benefit both parties if a dispute was to occur at the end of a tenancy. Our infographic also gives you 6 top tips for avoiding deposit disputes. 

Looking for further guidance on dealing with disputes?

The guidance section of our website contains plenty of useful resources for avoiding, and dealing with deposit disputes with your tenants, including checklists, videos and case studies. Our dispute evidence checklist gives you a step-by-step guide on the type of evidence you should be looking for before, during and after the tenancy. 

We have also created a series of case studies to give you a better understanding of the mydeposits dispute resolution process should it get that far and for you to see how the adjudicators review your dispute evidence and make their final decision.

Preparing for a dispute?

Also our website contains helpful ‘How to claim’ guides if you’re part of that 1% that does require our dispute resolution series. The guides provide insight into how to claim for common causes of deposit disputes, including the type of documentation you should submit as evidence and the key considerations for an adjudicator when making a decision.

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