What is Insurance?

Our insurance scheme means you paid to join mydeposits
and also pay a protection fee that lets you hold the deposit
in your bank account.

If this is how you protect deposits login here

Member LOGIN

What is Custodial?

Our custodial scheme means that you joined mydeposits
for free and transfer the deposit money to us to hold.

If this is how you protect your deposits, then use:

Landlord login or Business login

Landlord LOGIN Business LOGIN

Meet the mydeposits team

Meet the mydeposits leadership team 

We believe that tenancy deposit protection should be quick and simple.
Our team is here to support you with all your needs.

Eddie Hooker mydeposits CEO

Eddie Hooker formed HFIS plc in 1996 having previously gained experience since 1985 at Legal & General Insurance, Guardian Insurance and AXA Insurance.
In 2007 Eddie became CEO of Tenancy Deposit Solutions Limited t/a mydeposits. This joint venture between HFIS plc and the National Landlords Association has successfully procured government approval to operate in England & Wales, Scotland and Northern Ireland and Jersey.

Suzy Hershman Head of Dispute Resolution

Suzy’s background is legal with over seven years’ experience as an adjudicator having qualified with the Chartered Institute of Arbitration.

Her primary tasks now involve identifying adjudication best practice, overseeing the Complaints Department and providing educational materials to the industry as well as presenting at mydeposits workshops on all things deposit related.

Kate Hayes Head of National Accounts

Kate has been with mydeposits since its inception in April 2007. Kate has worked with customer service, disputes and adjudication and also as Business Performance Manager, she ensured the Scheme met it’s KPI’s and provided management information and data analysis.

Kate’s role is now Head of National Accounts, where she acts as primary point of contact for some of the largest letting agents in the UK. Kate is also responsible for managing existing and developing our online and digital services.

Nick Bates Associate Director - Accounts

Nick joined mydeposits in 2008 where he took up the position of Financial Controller. He was, and to this day still is, responsible for the effective implementation of the company’s financial framework.

James Dempsey Legal Operations Manager

James joined mydeposits as an Adjudicator in 2010, moving into the role of Senior Adjudicator before taking on responsibility for both the Case Handling and Adjudication teams . His previous career steps had included a law degree from King’s College London, working as a paralegal in housing law and experience as a residential property manager.

In his current role of Legal Operations Manager he is tasked with effectively delivering the mydeposits ADR service through managing both the Adjudication and Complaints teams, with a strong focus on quality and consistency.

Owen Woods Marketing Manager

With a strong background in marketing and an in-depth knowledge of the UK’s Private Rented Sector, Owen is responsible for all the mydeposits marketing and communications strategy, including all advertising and promotional campaigns, along with media and social media activities, website development, event management and literature.

Greg Cairns IT Manager

Greg has been with mydeposits since its inception in April 2007 and has successfully delivered IT solutions across network infrastructure, communications and software development domains. Greg is responsible for the IT team that develops and maintains software solutions for mydeposits.

Stuart Feldman Customer Service Operations Manager

Stuart took up the position of the Operations Manager for the Customer Services team in December 2015.

His responsibilities include overseeing the Customer Services team and ensuring that we meet our key performance indicators (KPIs) set by the Government.

Paul Shamplina Brand Ambassador

Paul Shamplina has spent over 25 years in the legal field helping landlords with problem tenants, with previous experience working as a clerk, private investigator, debt collector and certified bailiff.

He has acquired a reputation as “The Landlord’s Friend” and in 2015 co-wrote a book with fellow property expert, Kate Faulkner, to help landlords manage their properties.

Paul believes passionately in the rights of landlords and tenants where necessary, and campaigns tirelessly to improve standards throughout the private rented sector. He was particularly instrumental in the law which made squatting a criminal offence from September 2012.

Paul also sits on the Property Redress Scheme’s advisory council.

Pete Agathangelou Head of Group Risk & Information Security

A Manager with an extensive background in IT coupled with exceptional leadership skills, a track record of achievement and service delivery with both third party vendors and internal company departments.

As a certified PRINCE 2 practitioner, he has specialised in delivery of infrastructure and Network projects and has considerable experience of managing application roll out and development projects with much of this gained within the banking and finance industry.

Peter Joined HFIS in February 2010 and is currently Head of Group Risk and Information Security. He is a member of ISACA London Chapter and has spoken at IT Security events.

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