What is Insurance?

Our insurance scheme means you paid to join mydeposits
and also pay a protection fee that lets you hold the deposit
in your bank account.

If this is how you protect deposits login here

Member LOGIN


What is Custodial?

Our custodial scheme means that you joined mydeposits
for free and transfer the deposit money to us to hold.

If this is how you protect your deposits, then use:

Landlord login or Business login

Landlord LOGIN Business LOGIN

Meet the mydeposits team

Meet the mydeposits leadership team 

We believe that tenancy deposit protection should be quick and simple. 
Our team is here to support you with all your needs.

Eddie Hooker mydeposits CEO

Eddie Hooker formed HFIS plc in 1996 having previously gained experience since 1985 at Legal & General Insurance, Guardian Insurance and AXA Insurance.
In 2007 Eddie became CEO of Tenancy Deposit Solutions Limited t/a mydeposits. This joint venture between HFIS plc and the National Landlords Association has successfully procured government approval to operate in England & Wales, Scotland and Northern Ireland and Jersey.

Suzy Hershman Head of Dispute Resolution

Suzy’s background is legal with over seven years’ experience as an adjudicator having qualified with the Chartered Institute of Arbitration.

Her primary tasks now involve identifying adjudication best practice, overseeing the Complaints Department and providing educational materials to the industry as well as presenting at mydeposits workshops on all things deposit related.

Kate Hayes Head of National Accounts

Kate has been with mydeposits since its inception in April 2007. Kate has worked with customer service, disputes and adjudication and also as Business Performance Manager, she ensured the Scheme met it’s KPI’s and provided management information and data analysis.

Kate’s role is now Head of National Accounts, where she acts as primary point of contact for some of the largest letting agents in the UK. Kate is also responsible for managing existing and developing our online and digital services.

Nick Bates Associate Director - Accounts

Nick joined mydeposits in 2008 where he took up the position of Financial Controller. He was, and to this day still is, responsible for the effective implementation of the company’s financial framework.

James Dempsey Alternative Dispute Resolution (ADR) Manager

James initially joined mydeposits as an adjudicator. His previous career steps had included a law degree from King’s College London, working as a paralegal in housing and experience as a residential property manager. With responsibility for managing our teams of qualified internal adjudicators and dispute case handlers, James is tasked with effectively delivering the mydeposits ADR service, with a strong focus on quality and consistency.

James Acreman Marketing Manager

James has been with mydeposits since 2010 and was previously part of the marketing team at the National Landlords Association.

James is responsible for all the mydeposits marketing and communications strategy, including all advertising and promotional campaigns, along with media and social media activities, website development, event management and literature.

Greg Cairns IT Manager

Greg has been with mydeposits since its inception in April 2007 and has successfully delivered IT solutions across network infrastructure, communications and software development domains. Greg is responsible for the IT team that develops and maintains software solutions for mydeposits.

Stuart Feldman Customer Service Operations Manager

Stuart took up the position of the Operations Manager for the Customer Services team in December 2015.

His responsibilities include overseeing the Customer Services team and ensuring that we meet our key performance indicators (KPIs) set by the Government.

John Bowman Senior Audit & Compliance Officer

John Bowman has been with the company since 2008 dealing primarily with Letting Agents in the Insurance backed mydeposits scheme.

Paul Shamplina Brand Ambassador

Paul Shamplina has spent over 25 years in the legal field helping landlords with problem tenants, with previous experience working as a clerk, private investigator, debt collector and certified bailiff.

He has acquired a reputation as “The Landlord’s Friend” and in 2015 co-wrote a book with fellow property expert, Kate Faulkner, to help landlords manage their properties.

Paul believes passionately in the rights of landlords and tenants where necessary, and campaigns tirelessly to improve standards throughout the private rented sector. He was particularly instrumental in the law which made squatting a criminal offence from September 2012.

Paul also sits on the Property Redress Scheme’s advisory council.

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