Tenants

3. Dispute resolution

At the end of the tenancy, the Tenantwhat's this? and Landlordwhat's this? (or Agentwhat's this?) may disagree about how much of the depositwhat's this? should be returned. In these cases, they can seek advice and assistance from the mydeposits Alternative Dispute Resolution (ADR) servicewhat's this?, which is free and impartial.

 

Step 1 Advice & Assistance

x xx

  • mydeposits will provide advice and assistance to the Tenant and your Landlord/Agent to help you reach agreement over the amount of the deposit to be returned.
  • If our advice and assistance does not result in an agreement, the Tenant can then register a formal dispute with mydeposits.

 

Step 2 Tenant notifies mydeposits

xxxx

  • Tenant requests Dispute Notification Claim Formwhat's this? from mydeposits Customer Service Centre.
  • Tenant completes the Dispute Notification Claim Form and returns it with any evidence in support of their claim e.g. inventory, photos, rent statements, bills, or other correspondence within the 10 days allowed.

 

Step 3 Landlord's counter claim

xxxx

  • mydeposits notifies the Landlord/Agent of the claim.
  • mydeposits requests the Landlord/Agent's counter claim and evidence within 10 days.

 

Step 4 Disputed amount lodged with mydeposits

xxx

  • Within the same 10 day period, Landlord/Agent asked to lodge the disputed amountwhat's this? with mydeposits, where it is held in a secure client account.
  • This disputed amount will be held by mydeposits until a fair distribution has been agreed – either through the ADR servicewhat's this? or the court.
  • If the Landlord (or Agent) fails to pay the disputed amount to the Scheme within the time allowed, mydeposits will apply the Scheme's discipline procedures to the Landlord/Agent leading to their expulsion from the Scheme.

 

Step 5 Deposit distributed

xxxxx

  • mydeposits will distribute the disputed amount based on the decision of the ADR service or court.

 

Summary

  • Within 90 days of the deposit being unprotected, a Tenant can dispute the amount of the returned deposit.
  • If the Tenant disputes the amount of deposit being returned by the Landlord/ Agent they can complete a Dispute Notification Claim Formwhat's this?.
  • mydeposits will provide advice and assistance to help the Tenant and the Landlord/Agent to reach agreement over the amount of the returned deposit. If our help does not result in an agreement, the Tenant can then register a formal dispute with mydeposits. We call this our Alternative Dispute Resolution (ADR) servicewhat's this?. This service is free and impartial.
  • Where ADR is used, the entire dispute resolution process should not exceed 60 days in most cases.
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(company registered in England no. 05861648)
registered office address: 3rd floor, Kingmaker House, Station Road, New Barnet, Hertfordshire, EN5 1NZ

mydeposits is a trading name of Tenancy Deposit Solutions Ltd, an appointed representative of HFIS plc who are authorised and regulated by the Financial Services Authority.