If at the end of your tenancy:
You can use our free dispute resolution service to resolve your dispute, either online or by post, within three months of the date that you move out of the property.
mydeposits dispute resolution service is evidence-based and uses professional, impartial adjudicators. In 2012 our dispute resolution service won an international award for excellence from the Centre for Effective Dispute Resolution (CEDR).
The dispute process will resolve the issue in five simple steps:
Your dispute can be handled from start to finish completely online:
To begin, all you need is your deposit protection number (on your Deposit Protection Certificate).
Both Landland/Agent and Tenant must agree to use the mydeposits Dispute Resolution Service. The adjudicator's decision is final with no right to appeal. The alternative to this Service is to use the Courts.
International dispute resolution experts CEDR (Centre for Effective Dispute Resolution) awarded our dispute resolution service for excellence. The judges commented:
Read these case studies and see how our external adjudicators resolve disputes.