All three schemes offer a free dispute resolution service if the landlord and tenant cannot agree over the amount of deposit to be returned at the end of the tenancy.
Your landlord should provide you with a Deposit Protection Certificate (DPC) as proof of protection within 30 days. You can check if your deposit has been protected with my|deposits using our Deposit Checker, by phone on 0844 980 0290 [8.30am to 6.30pm Monday-Friday] or email email@example.com - you will need to provide us with the property address (including postcode), fixed term dates and a list of all the named tenants as per the AST agreement.
If your deposit is not protected with my|deposits your Landlord may have protected it with another deposit protection scheme:
These details form the Deposit Protection Certificate.
Your Landlord must give you a signed copy of the DPC. You should check that all the information and details are correct and then sign it. You need to inform your Landlord if any details are incorrect.