18 November 2010
mydeposits.co.uk was commended for its work in helping resolve disputes between landlords and tenants at the Centre for Effective Dispute Resolution (CEDR) Awards in London last night.
The tenancy deposit protection scheme was a finalist in the Significant Achievement in the Field of Dispute Resolution Award category, after being selected by a neutral panel of judges.
The judges recognised that mydeposits, one of the largest providers of alternative dispute resolution in the country, “has made a significant difference to the resolution of landlord-tenant disputes through its well-designed adjudication scheme.”
Eddie Hooker, Chief Executive, mydeposits.co.uk, commented:
“Whilst we didn’t win, I’m delighted that the hard work put in by the entire team at mydeposits saw us named as a finalist, alongside international organisations.
“mydeposits has developed a unique interactive dispute resolution service allowing tenants and landlords to lodge, track the progress of, and review their disputes online. It has helped cut down the time it takes to resolve a dispute by nearly a quarter and saved many landlords and tenants the hassle and expense of going to court.
“I’m extremely proud of the team who have helped create this service, and all our adjudicators who work each day to resolve disputes between landlords and tenants.”
The free dispute resolution service has helped resolve more than 12,000 deposit disputes between landlords and tenants.
mydeposits has protected almost one million tenancy deposits since mandatory protection was introduced in April 2007.
For more information visit www.mydeposits.co.uk or call 0844 980 0290.
NOTES TO EDITORS:
Mydeposits is the trading name of Tenancy Deposit Solutions Limited, a company jointly owned by the National Landlords Association and HFIS plc T/A Hamilton Fraser Insurance (the Scheme Administrator) to deliver an insurance-backed tenancy deposit protection scheme under contract from Communities & Local Government. Landlords and letting agents wishing to use this scheme are required to register with the Scheme Administrator. They can find out more and register by visiting www.mydeposits.co.uk. Registered members of the Scheme are able to protect and unprotect deposits at the beginning and end of tenancies. Fees are tax-deductible. In the event of a dispute at the end of the tenancy agreement, both parties are offered access to alternative dispute resolution (ADR). This procedure will be evidence-based, relying on documentation and records.