my|deposits, the tenancy deposit protection (TDP) scheme in England and Wales, has revealed that the overall life span of its disputes has decreased over the past year despite handling a greater number of adjudications.
The latest figures show that between April and August this year my|deposits have dealt with almost a quarter (24 per cent) more adjudications cases than during the same period last year. However, despite the increased workload the scheme has successfully reduced the total time taken to resolve a dispute by three days (from 58 to 55) over the last year.
Furthermore, the scheme can also reveal that four out of every ten disputes it helps resolve over deposit returns, mainly more complex cases, are decided independently by the Centre for Effective Dispute Resolution (CEDR).
Commenting on the scheme’s approach to adjudications, Eddie Hooker, Chief Executive, said:
“my|deposits works to strict performance indicators when dealing with disputes so we’re delighted to report that we’ve reduced the overall time taken to resolve deposit issues between landlords, agents and their tenants.
“While we have a team of professional adjudicators on hand to effectively resolve disputes, we are the only TDP scheme to outsource disputes externally to the Centre for Effective Dispute Resolution (CEDR) - the leading independent commercial ADR provider in Europe.
“By splitting the number of adjudications we handle internally and between CEDR, we provide vital assurances to landlords, agents and their tenants that the service we offer is professional, fair and transparent and that we are committed to cutting the cost of our dispute resolution.”
my|deposits has also launched a new set of ‘how to claim’ guidance for landlords and agents which outlines key considerations when submitting evidence for dispute cases. The guidance, along with a host of other useful resources and advice, are available from the my|deposits website:
For further information about my|deposits, visit www.mydeposits.co.uk or call 0844 980 0290.
For further information, please contact:
Senior Press Officer
T: 020 7840 8925
M: 07508 031 084
NOTES TO EDITORS:
The Centre for Effective Dispute Resolution is the leader in the development of neutral-assisted dispute resolution. It is a non-profit organisation and its mission is to encourage and develop cost effective dispute prevention and dispute resolution in commercial and public sector disputes and in civil litigation. CEDR operates in the UK and internationally and has been instrumental in helping to bring mediation into the heart of business practice and into judicial systems. CEDR Mediator Accreditation is recognised as an international standard.
CEDR Solve, Europe’s leading commercial mediation provider, is CEDR’s dispute resolution and prevention service and has managed over 17,000 dispute cases covering every industry sector and a wide-raging cross section of disputes and case values. More information is available on CEDR’s website www.cedr.com.
For more information on CEDR please visit www.cedr.com