1 April 2010
The agreement will enable Countrywide Residential Lettings to move the protect on of all deposits held under Assured Shorthold Tenancy Agreements to my|deposits.
Countrywide Residential Lettings helps more than 50,000 landlords and tenants
every year through a UK wide network of more than 200 offices and has championed industry regulation and the importance of deposit protection from the outset with an industry leading track record for dispute resolution.
John Hards, Co managing Director of Countrywide Residential Lettings, announced the agreement by saying: “We have been impressed with my|deposits and their fantastic reputation for providing excellent customer service to resolve deposit disputes quickly and fairly. This decision is great news for both our landlords and tenants who have the reassurance of knowing that the ir deposits will continue to be protected by a government approved scheme.”
Countrywide Residential Lettings will continue to hold all deposits and the new service level agreement will enable Countrywide to move all existing landlords to
my|deposits. All new landlords will automatically register with my|deposits from
Eddie Hooker, Chief Executive, my|deposits, said: “Countrywide's commitment to its
landlords and tenants has no doubt been integral to its success. At my|deposits,
we pride our selves on offering members an easy to use, business focused and
streamlined process and we look forward to working with Countrywide going
John Hards added: “All landlords have been written to and advised of the changes
but there is no action to take on their part as it’s all been taken care of.
Meeting and exceeding the needs of our landlords and tenants lie at the heart of
everything we do and we will continue to act in their best interests to ensure
2010 builds on the record breaking success we enjoyed in 2009.”
NOTES TO EDITORS:
Countrywide Residential Lettings (CRL) has grown over more than 25 years to
become the UK’s largest lettings agent, employing more than 1,200 staff across
more than 200 branches in England, Scotland and Wales.
As an integral part of Countrywide, the UK’s largest estate agency and property
services business, CRL is one of the industry’s best known letting agents. All branches are ARLA registered, with professionally trained staff offering a range of
services, including property management, comprehensive insurance cover, specialist certifications, surveys, holiday accommodation, legal advice and more.
Mydeposits.co.uk protects over 400,000 tenants’ deposits valued at over £360m. Mydeposits is the trading name of Tenancy Deposit Solutions Limited, a company
jointly owned by the National Landlords Association and HFIS plc T/A Hamilton Fraser
Insurance (the Scheme Administrator) to deliver an insurance backed tenancy
deposit protection scheme under contract from Communities & Local Government.
Landlords and letting agents wishing to use this scheme are required to register with the Scheme Administrator. They can find out more and register by visiting www.mydeposits.co.uk. Registered members of the Scheme are able ...
unprotect deposits at the beginning and end of tenancies. Fees are tax deductible.
In the event of a dispute at the end of the tenancy agreement, both parties are
offered access to alternative dispute resolution (ADR). This procedure will be
evidence based, relying on documentation and records.