We have created a series of case studies to give you a better understanding of the mydeposits dispute resolution process and see how the adjudicators review your dispute evidence and make their final decision.
The law clearly states the deposit money belongs to the tenant and at their end of their stay they are entitled to get it back, provided they have honoured the terms of their tenancy agreement. We provide a free and impartial dispute resolution service to resolve any deposit disputes if you and your tenant cannot agree. If you need to withhold all or part of tenant’s deposit, then you must provide evidence to support your claim. The adjudicators are only able to consider the evidence you submit. Our case studies are designed to ensure you are able to provide correct evidence in the unlikely event of a dispute.
At the end of the tenancy the tenant failed to return the keys to the landlord so the landlord claimed deductions to the deposit for the cost of changing the property’s locks. The landlord also claimed for the cost incurred to undertake a check-out inspection at the end of the tenancy.
|Disputed deposit value:||£500|
|Dispute details:||This case involved a dispute at the end of the tenancy over the costs incurred for a check-out inspection to be undertaken and to change the property’s locks.|
|Key topics:||Landlord/ tenant relationship/ communication|