Accessibility

MY|DEPOSITS WEBSITE FAQS

Q1.      Which web browser is the most compatible with the my|deposits website?

            Internet Explorer 6+, Firefox 2+, Safari 3+, Opera 9+, Chrome

Q2.      Does Javascript need to be enabled in order to use my|deposits website

            Yes the my|deposits website does require JavaScript to be enabled

Q3.      How do I enable Javascript?

• Internet Explorer:

1. Select 'Tools' from the top menu
2. From the drop down menu, choose 'Internet Options'
3. On the pop-up window that appears, click on the 'Security' tab
4. Click on 'Custom Level'
5. Scroll down until you see section labeled 'Scripting'
6. Under 'Active Scripting', select 'Enable' and click OK

• Firefox:

1. Select 'Tools' from the top menu
2. From the drop down menu, choose 'Options'
3. From the pop-up window that appears, choose 'Content' from the top navigation
4. Select the checkbox labeled 'Enable JavaScript' and click OK

• Safari:

1. Select 'Safari' from the top menu
2. From the drop down menu, choose 'Preferences'
3. From the pop-up window that appears, choose 'Security'
4. Select the checkbox labeled 'Enable JavaScript

Q4.      What format do the my|deposits documents come in?

All my|deposits documents are in a PDF format.If you do not currently have Adobe Acrobat Reader installed it is available from: http://get.adobe.com/uk/reader/

Q5.      How do I print a certificate using an Apple Mac?

1. Go to print- Should open a print box
2. Go to the ‘Advanced’ button in the bottom left corner of the newly opened box
3. Tick the box that says ‘Print As Image’
4. This should now print successfully